*This role can be based in any UK Delivery Station and requires flexibility to travel up to 50%* Join an exciting team with a great mission - the Amazon Last Mile Employee Relations team supports Amazon and third-party contractor teams that execute Amazon’s last mile delivery services. The core workforce this positions supports are delivery drivers. This position’s responsibilities fall into proactive and reactive categories. We want Amazon to not only be the most customer centric company where our customers can find, discover and buy anything online, but with your help, Amazon will also become the most employee centric company in the world. This is your chance to make history! We are seeking an Employee Relations Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to quickly assess data, workplaces, behaviours, and relationships to identify risks and gaps in the work environment; to create, audit, and sustain positive workplace relations programs. The successful individual also will work reactively on labour relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. Understanding of local legislative guidelines, collective bargaining agreements and local union practices and demands is critical to help direct the people agenda and maintain Amazon standards and practices. The position reports to the Partner Relations UK Country Head, within the EU Partner Relations Team at Amazon. This is a full-time position that will require significant travel throughout UK and Ireland and beyond on occasion, up to 50% of the time over the course of the year, sometimes with little or no notice. Due to the nature of the travel, the base location within the UK is flexible. Key job responsibilities
The Employee Relations Manager works in strong partnership with teams including Operations, 3P Delivery, Compliance, Legal and HR, to develop and deliver projects and programs across the network whilst ensuring the effective delivery of an excellent customer experience. The successful candidate will also be working reactively on crisis situations that only be successfully addressed under severe time constraints, sometimes traveling to sites at risk on little notice. The ability to balancing time between projects and crisis-response is a critical component for success in the position. A day in the life
In this role you will:
- Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
- Address immediate labour relations issues as they arise and execute mitigation measures
- In partnership with our legal teams, provide accurate and timely advice to Operations
- Identify trends and challenges, predict and mitigate risks
- Build and implement mechanisms to ensure compliance and remove vulnerabilities within the business line
- Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solution
- Rapidly produce high-quality written communications that concisely analyse problems and recommends solutions; design and deliver
- Build constructive relationships with critical stakeholders to influence change
- Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Rapidly produce high-quality written communications that concisely analyse problems and recommends solutions We are open to hiring candidates to work out of one of the following locations: Dundee, DND, GBR | Edinburgh, WLN, GBR | Glasgow, NEL, GBR | Portlethen, GBR

BASIC QUALIFICATIONS

- Advanced degree level education
- Relevant employee and labour relations experience in ER, HR, or Legal roles
- In-depth understanding of labour and employment laws and regulations
- Relevant experience working with third-party contractor workforces
- Demonstrable problem solving and analytical capabilities
- Relevant experience analysing metrics and assessing employee sentiment data to find root causes and develop short-, medium- and long-term plans
- Capability to work successfully in fast-paced, ambiguous environments
- Capability to relate to and communicate effectively with employees at all levels
- Demonstrate high emotional intelligence and empathy
- Strong change management, negotiation, and influencing skills
- Speak fluent English

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience building and launching programs that measurably impact positive engagement
- Experience in distribution, logistics and/or transportation industries highly desired
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).